Politique de remboursement

Effective Date: 2/24/2026
URL: LovePicker.com/policies/refund-policy

💎 Overview

At LovePicker, we want every gift to feel unforgettable. That’s why we offer a 111-Day Satisfaction Guarantee on all purchases.

🕒 Return Timeframe

Hustle-Free 111 days: You may return unused items within 111 days of delivery.
Items must meet the conditions below to be eligible for a refund or exchange.

📦 Shipping Damage Policy

If your item arrives damaged during shipping, you must:

Text +1-323-531-5683 with your Order Number immediately
Include PHOTOS (insurance does not accept videos) showing:
- Damaged rose
- Damaged box
- ALL packaging materials
Without photos item is not eligible for replacement

Timeline for Shipping Damage Claims:

Report Within	Coverage
Within 72 hours of delivery	Free replacement + Free shipping
72 hours - 15 days	Free replacement + Customer pays shipping
Longer than 15 days	$15-$20 replacement fee + Customer pays shipping

⚠️ CRITICAL: If you want a refund instead of a replacement, you MUST keep all packaging materials. Insurance claims cannot be processed without them.

⚠️ Please inspect your order immediately upon arrival. Our roses are real, dipped in precious metals (not plastic), and are naturally fragile despite protective packaging.

⁉️ Shipping-Related Issues

Refunds or replacements are not available for orders that are:
- Lost, delayed, or undelivered due to carrier issues
- Shipped to invalid, incomplete, or undeliverable addresses
- Sent to destinations where shipping insurance is limited or unavailable
Customers must refer to the Shipping Policy for full details regarding delivery responsibility and insurance coverage.

✅ Eligible Returns

To qualify for our 111-Day Return Window, items must be:

Unused and in original condition (no scratches, wear, or signs of use)
In original packaging (when possible)
Not custom engraved/personalized (unless defective)
Accompanied by proof of purchase (receipt or order confirmation)

🚫 Non-Returnable Items

Custom engraved/personalized products (unless defective/damaged upon arrival)
Items not reported damaged within 72 hours of delivery
Products altered, used, or showing wear after delivery
Items where packaging materials were discarded (prevents insurance claim processing)

Cancellation Policy:
If engraving has already begun but the item has not shipped, a 50% cancellation fee will apply, as materials are custom and cannot be repurposed.

📦 Return Shipping & Restocking

For Shipping Damage (reported within 72h):
- Return shipping is FREE
- No restocking fee
For Unwanted Items (unused condition):
- Customer pays return shipping
- Original shipping fees are non-refundable
- 10% restocking fee will be deducted from the refund amount
Please be mindful when ordering — each rose is handcrafted, each box is custom-built, and we kindly ask customers to respect the time and effort invested in creating memorable moments

💳 Refunds

Refunds are processed within 3 business days after inspection.
Refunds are issued to the original payment method.
Depending on your bank or credit card provider, it may take an additional 2–10 business days for the funds to appear in your account.
All items are subject to inspection before refund approval.

🔄 Exchanges

Exchanges available for the same (sometimes different, varies case by case) product in a different color, finish, or variant (if in stock).
Price differences must be paid if exchanging for a higher-priced item.

🎁 Gifts

If your order was marked as a gift and shipped directly, you’ll receive a store credit for the return value.
If not marked as a gift, refunds will be issued to the original purchaser.

✈️ Postal Hybrid Shipping / Low-Cost International Shipping

For certain international destinations, we may offer low-cost international shipping options, such as ePostal or hybrid postal services. These services are provided as the most economical shipping option and are handled by multiple international postal networks rather than private courier companies.

By selecting a low-cost international shipping method at checkout, the customer acknowledges and agrees to the following:

- Transit Times & Tracking

Low-cost international shipping services may experience extended transit times, customs processing delays, and limited tracking updates. Estimated delivery times shown at checkout are not guaranteed.

Tracking updates may pause for extended periods while shipments move between international postal networks or are processed by customs authorities.

-Shipment Responsibility

Once an order has been shipped and accepted by the carrier, responsibility for delivery transfers to the shipping provider and destination postal service.

LovePicker is not responsible for carrier delays, customs processing times, or disruptions within international postal networks.

- No Carrier Liability

Low-cost international shipping services do not include guaranteed delivery timelines, courier liability, or shipment insurance unless explicitly purchased.

Because of these limitations, we cannot open investigations, guarantee recovery of lost parcels, or claim compensation for delays through these services.

- Refund Eligibility

Refunds or replacements are not provided for delays, extended transit times, or lost shipments when low-cost international shipping methods are selected.

Customers who require faster delivery, shipment protection, and reliable tracking should select a courier shipping service such as DHL, UPS, or FedEx at checkout.

Customer Responsibilities

Customers are responsible for:

Providing a complete and accurate shipping address
Ensuring the destination location can receive packages
Monitoring shipment tracking updates
Contacting their local postal service or customs office if necessary
Paying any customs duties, import taxes, or clearance fees

LovePicker is not responsible for notifying customers about customs duties, delivery attempts, or required pickup from local postal facilities.

📞 Contact Us

Phone/Text: +1-323-531-5683
Email: hello@lovepicker.com
Hours: 7 days a week, 12 PM – 7 PM PST
Address: Love Picker Inc.
21534 Devonshire St, Ste I PMB 1055
Chatsworth, CA 91311, USA

✨ Summary of Benefits

✅ Free U.S. Shipping on Orders $99+
✅ 111-Day Return Window
✅ Full Refund + Free Shipping if Damaged (reported within 72h)
✅ Tiered Damage Coverage (72h / 15 days / 15+ days)
✅ 5% Restocking Fee on unwanted returns
✅ Customer Covers Return Shipping if Unwanted but in Unused Condition

Policy Updates

We reserve the right to update this policy at any time. Changes will be posted on our website with an updated effective date. Continued use of our website after changes constitutes acceptance of the updated policy.

Note: This policy does not affect your statutory rights as a consumer. If you have any questions about this policy or your rights, please contact us directly.