Lovepicker FAQ - About 24k Gold Roses, Shipping, Warranty & Support
SHIPPING
Where do you ship from?
Where do you ship from?
All orders ship from Los Angeles, California, USA.
How long does delivery take?
How long does delivery take?
USA Orders – Standard delivery takes 1 to 5 business days.
International Orders – Usually 5 to 12 business days, depending on customs clearance.
👉 Depending on your needs, you can choose standard delivery at checkout for regular shipping times, or upgrade to express or priority shipping if you need your gift sooner. Same day dispatch is available for orders placed before 12 PM PST Monday to Friday.
Do you offer same day or express shipping?
Do you offer same day or express shipping?
Yes. Same day dispatch is available for orders placed before 12 PM PST Monday to Friday. In most cases around 95 percent of the time we can still ship the same day even if you order after 12 PM. Just reach out to us at 323-531-5683 to confirm availability. You can also select express shipping at checkout if you need your gift delivered sooner.
PRODUCTS
Are the roses real?
Are the roses real?
Yes. Each LovePicker rose begins as a real natural rose that is carefully preserved and electroplated in 24K gold, silver, platinum, or other finishes. Every rose is unique and no two are ever alike.
How long do LovePicker roses last?
How long do LovePicker roses last?
Forever. With proper care your rose will never wilt or fade. Unlike fresh flowers these are timeless keepsakes.
Can I order multiple roses or bouquets?
Can I order multiple roses or bouquets?
Absolutely. We offer single roses, multi rose bouquets in sets of 3, 5, 7, 9, or 12, and subscription gifts with a new rose each month coming soon.
RETURNS & REFUNDS
What if my rose arrives damaged?
What if my rose arrives damaged?
We stand by our 111-Day Guarantee. If your order arrives damaged contact us immediately and we will send a replacement at no cost.
Do you offer refunds?
Do you offer refunds?
Yes. Unused items in original packaging can be returned within 30 days of delivery. Customized or engraved items are final sale unless defective.
Do roses come with a warranty?
Do roses come with a warranty?
Yes. Every rose includes Lifetime Repair or Replacement. We will restore or replace it if it ever breaks under normal use. Conditions apply.
ORDERS & PAYMENT
What payment methods do you accept?
What payment methods do you accept?
We accept all major debit and credit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and Afterpay or Klarna for installment options.
Can I track my order?
Can I track my order?
Yes. As soon as your order ships you will receive a tracking number by email.
Do you offer gift wrapping or notes?
Do you offer gift wrapping or notes?
Yes. For an extra elegant touch we offer gold bow wrapping at checkout.
If you would like to add a personalized message it can be engraved on a custom plate and placed either outside of the box or inside. If you prefer the engraving plaque inside please make a note at checkout so our team can prepare it as you prefer. Every rose also comes in luxury packaging with an authenticity certificate ready for gifting.
CONTACT US
How do I reach LovePicker?
How do I reach LovePicker?
The fastest way to reach us is by phone text or call. If no one is immediately available our trained AI assistant Sona will collect your details. To get the fastest resolution please provide Sona with all order details and your request so our team can assist you quickly once available.
Phone or Text fastest: +1-323-531-LOVE (5683)
Support Chat second fastest: Available on our website 7 days a week from 12 to 7 PM PST
Email: thelovepicker@gmail.com response time 48 to 72 hours and may get delayed or lost
What information should I provide when contacting support?
What information should I provide when contacting support?
Please include your order number, full name, shipping address, and details of your question or issue. The more information you provide the faster we can help.
Can I update my order after placing it?
Can I update my order after placing it?
Yes but please get in touch with us as soon as possible by phone. Once an order has shipped we cannot make changes.