Lovepicker FAQ - About 24k Gold Roses, Shipping, Warranty & Support
SHIPPING
Where do you ship from?
Where do you ship from?
All orders ship from Los Angeles, California, USA.
How long does delivery take?
How long does delivery take?
USA Orders – Standard delivery takes 1 to 5 business days.
International Orders – Usually 5 to 12 business days, depending on customs clearance.
👉 Depending on your needs, you can choose standard delivery at checkout for regular shipping times, or upgrade to express or priority shipping if you need your gift sooner. Same day dispatch is available for orders placed before 12 PM PST Monday to Friday.
Do you offer same day or express shipping?
Do you offer same day or express shipping?
Yes. Same day dispatch is available for orders placed before 12 PM PST Monday to Friday. In most cases around 95 percent of the time we can still ship the same day even if you order after 12 PM. Just reach out to us at 323-531-5683 to confirm availability. You can also select express shipping at checkout if you need your gift delivered sooner.
Products
Are the roses real?
Are the roses real?
Yes. Each LovePicker rose begins as a real natural rose that is carefully preserved and electroplated in 24K gold, silver, platinum, or other finishes. Every rose is unique and no two are ever alike.
Does each rose come with a certificate of authenticity?
Does each rose come with a certificate of authenticity?
Yes. Each LovePicker rose comes with a Certificate of Authenticity, making it gift-ready and confirming the rose as a genuine preserved keepsake.
What is the difference between the 7-inch and 11.5-inch roses?
What is the difference between the 7-inch and 11.5-inch roses?
The 7-inch rose is a smaller keepsake size, ideal for compact gift boxes, desks, shelves, and personal gifts. The 11.5-inch rose has a larger, more dramatic presentation and is often chosen for anniversaries, weddings, milestone birthdays, and premium gifts.
How long do LovePicker roses last?
How long do LovePicker roses last?
Forever. With proper care your rose will never wilt or fade. Unlike fresh flowers these are timeless keepsakes.
Can I order multiple roses or bouquets?
Can I order multiple roses or bouquets?
Absolutely. We offer single roses, multi rose bouquets in sets of 3, 5, 7, 9, or 12, and subscription gifts with a new rose each month coming soon.
Gifting & Personalization
Is a 24K gold rose a good anniversary gift?
Is a 24K gold rose a good anniversary gift?
Yes. A 24K gold rose is a meaningful anniversary gift because it represents love, devotion, and a moment worth preserving. It is especially popular for romantic milestones because it lasts far longer than fresh flowers.
What makes LovePicker different from fresh flowers?
What makes LovePicker different from fresh flowers?
Fresh flowers are beautiful, but they fade quickly. A LovePicker rose begins as a real rose and is transformed into a lasting keepsake, making it a thoughtful choice when you want your gift to be remembered long after the occasion.
Can I personalize a gold-dipped rose gift?
Can I personalize a gold-dipped rose gift?
Yes. Many LovePicker gifts can be personalized with custom engraving on the gift box or display plate, depending on the product. Engraving is added to the box or plate, not directly onto the rose.
What is the best last-minute luxury gift?
What is the best last-minute luxury gift?
If you need a gift quickly, choose an in-stock rose without custom engraving. Engraved and personalized items may require extra preparation time, so non-custom rose gifts are usually best for last-minute orders.
Can I send this directly as a gift?
Can I send this directly as a gift?
Yes. You can ship your LovePicker order directly to the recipient. Each rose arrives in luxury packaging and is ready for gifting. If you want a personalized message, select an engraving option when available or include special instructions at checkout.
Returns & Refunds
What if my rose arrives damaged?
What if my rose arrives damaged?
We stand by our 111-Day Guarantee. If your order arrives damaged contact us immediately and we will send a replacement at no cost.
Do you offer returns or refunds?
Do you offer returns or refunds?
Yes. We accept returns within 111 days of delivery for unused, non-custom items in their original condition and packaging. Once your return is received and approved, your refund will be processed in accordance with our refund policy.
Custom, engraved, and personalized items are final sale unless they arrive damaged or defective.
*Some exclusions apply. Please read our full Refund & Return Policy for complete terms.
Are engraved or custom orders returnable?
Are engraved or custom orders returnable?
Engraved, personalized, and custom-made items are final sale because they are created specifically for your order.
If your custom item arrives damaged or defective, please contact us within 48 hours of delivery by text or phone at +1 (323) 531-5683 and follow the instructions on your packing slip. We’ll help resolve the issue as quickly as possible.
Do roses come with a warranty?
Do roses come with a warranty?
Yes. Every rose includes Lifetime Repair or Replacement. We will restore or replace it if it ever breaks under normal use. Conditions apply.
Orders & Payment
What payment methods do you accept?
What payment methods do you accept?
We accept all major debit and credit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and Afterpay or Klarna for installment options.
Can I track my order?
Can I track my order?
Yes. As soon as your order ships you will receive a tracking number by email.
Do you offer gift wrapping or notes?
Do you offer gift wrapping or notes?
Yes. For an extra elegant touch we offer gold bow wrapping at checkout.
If you would like to add a personalized message it can be engraved on a custom plate and placed either outside of the box or inside. If you prefer the engraving plaque inside please make a note at checkout so our team can prepare it as you prefer. Every rose also comes in luxury packaging with an authenticity certificate ready for gifting.
Contact Us
How do I reach LovePicker?
How do I reach LovePicker?
The fastest way to reach us is by phone or text. If no one is immediately available, our trained AI assistant, Sona, will collect your details. To get the fastest resolution, please provide our AI assistant, Sona, with all order details and your request so Viktoriia can assist you as soon as she is available.
Phone or Text fastest: +1-323-531-LOVE (5683)
Hours of operation: 7 days a week from 12 to 7 PM PST
Email: info@lovepicker.com. Response time: 48 to 72 hours.
What information should I provide when contacting support?
What information should I provide when contacting support?
Please include your order number, which starts with LP, your full name or email, your shipping address, and details of your question or issue. The more information you provide, the faster I can help.
Can I update my order after placing it?
Can I update my order after placing it?
Yes but please get in touch with us as soon as possible by phone. Once an order has shipped we cannot make changes.
What to Look For Before Buying a Gold Rose
Not all rose gifts are made the same. Before choosing a 24K gold rose, rose dome box, or preserved rose gift, compare the details that affect meaning, quality, presentation, and how long the gift will last.
Best choice for a lasting keepsake: Choose a 24K gold-dipped rose when you want the gift to feel symbolic, personal, and made to last beyond the moment.
Best choice for a decorative display: Choose a rose dome box when you want a fairytale-style rose presentation for home or bedroom decor.
