Most messages are answered within 1 business day. During holidays or peak seasons, it might take a bit longer—but we always respond with care.
Can I update or cancel my order?
Yes — if your order hasn't shipped yet. Please contact us as soon as possible with your order number, and we'll do our best to help.
I made a mistake in my address or engraving. Can I fix it?
Of course! Call us between 12–7 PM PST at (323) 531-5683 or text us ASAP — this is the fastest way to reach us. Please include your order number and the correct details so we can update it before your order ships.
Where is LovePicker based?
We’re proudly based in Los Angeles, California, where each rose is lovingly packaged and shipped with care.
I have another question — what should I do?
We’re here to help! Feel free to reach out via email, text, or the chat box on our website. A real human from our small, passionate team will get back to you shortly.
