Privacy policy
Effective Date: 6/18/2025
URL: Lovepicker.com/policies/privacy-policy
Overview
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.
Information We Collect
Personal Information
When you make a purchase, attempt to make a purchase, or create an account through our website, we collect the following information (referred to as "Order Information"):
Contact & Shipping Details:
- First name, last name, email address, and phone number
- Billing and shipping addresses
Payment Information:
- Credit card numbers, PayPal, Apple Pay, and other accepted payment methods
- Payment details are processed securely through our payment processor
Account & Purchase History:
- Order history and preferences
- Account creation details
Automatically Collected Information
- IP address and browser information
- Website usage data and analytics
- Cookies and similar tracking technologies
- Device information and location data (if permitted)
- Data via Order APIs
- Data via Customer API
How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Communicate about your purchases and account
- Provide customer support
- Send marketing communications (with your consent)
- Improve our website and services
- Comply with legal obligations
Information Sharing
We do not sell your personal information. We may share information with:
- Service providers: Payment processors, shipping companies, email services, social platform advertisement accounts
- Legal compliance: When required by law or to protect our rights
- Business transfers: In case of merger, acquisition, or sale of business
Data Security
We implement appropriate security measures to protect your information, including:
- SSL encryption for data transmission
- Secure payment processing
- Regular security assessments
- Limited access to personal information
Your Rights
You have the right to:
- Access and update your personal information
- Request the deletion of your data
- Opt out of marketing communications
- Restrict or object to data processing
- Data portability
Cookies and Tracking
We use cookies to:
- Remember your preferences and cart contents
- Analyze website traffic and performance
- Provide personalized experiences
- Enable social media features
- LovePicker's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.
You can manage cookie preferences through your browser settings.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to delete personal information
- Right to non-discrimination
To exercise these rights, contact us at thelovepicker@gmail.com
Data Retention
We retain your information for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal obligations
- Resolve disputes and enforce agreements
Mobile Terms of Service
(Last updated: June 23, 2025)
The LovePicker mobile messaging service (the “Service”) is operated by LovePicker Inc. (“LovePicker,” “we,” or “us”). By using the Service, you agree to the following Mobile Terms. We may modify or cancel the Service or any of its features at any time without notice. Continued use of the Service constitutes your acceptance of any changes.
Consent to Receive Messages
By opting in to receive SMS/text messages from LovePicker, you agree to receive recurring messages via your mobile device, including:
- Order and shipping updates
- Account alerts
- Marketing promotions (e.g., special offers, cart reminders)
Messages may be sent using an automatic telephone dialing system or other technologies. Consent is not a condition of any purchase.
Charges and Frequency
LovePicker does not charge for this Service, but your wireless provider’s message and data rates may apply. Message frequency varies depending on your interactions with us.
Opting Out
You can cancel the Service at any time by replying STOP to any LovePicker message. You may also unsubscribe via the link provided (where applicable). After opting out, you may receive a one-time confirmation message. No further messages will be sent unless you re-subscribe.
If you participate in multiple LovePicker SMS programs, you must unsubscribe from each one separately.
Customer Support
For help, reply HELP to any message or email us at: thelovepicker@gmail.com
Carrier Disclaimer
Supported wireless carriers are not liable for delayed or undelivered messages. We may change our messaging short code or phone number at any time. Messages sent to outdated numbers may not be received.
Responsibilities
You are responsible for keeping your mobile number up to date. If you change or deactivate your number, please notify us. We are not liable for failed or delayed delivery of messages.
Minors
Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13.
Changes
We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website with a new effective date.
Contact Us
For privacy-related questions or concerns:
- Subject line: [Re: Privacy Compliance Officer]
- Email: thelovepicker@gmail.com.
This policy complies with applicable privacy laws, including CCPA, GDPR, and other regulations.