FAQ – Lovepicker

FAQ

Where do you ship from?

We ship from the USA! More specifically from Austin, Texas

How Long Do The Roses Last?

Our gold roses will last a lifetime. This is the rose that never dies!

Is the box discrete?

We ship out the roses/vases in discrete packaging. Our receipts are all provided digitally and will not be shown inside the box. So the arrival will always be a surprise to the person receiving it!

Are Your Roses Real?

Yes, we grow and use real natural red roses!

Are The Roses Fragile?

Our gold dipped roses are much more durable than one might think. You would need to apply quite a bit of force to be able to snap one in half, if for whatever reason you have the strange urge to do so!

Can I add emojis to my custom order?

Yes! We've had some very unique engraving requests to say the least.

Do You Ship Internationally?

Yes, we do ship internationally!

Do You Ship to PO Boxes?

Yes! We will ship to any PO Boxes in the United States

When will I get my order?

  • Delivery: 3-5 business days - U.S.
  • Delivery: 5-10 business Days - Canada
  • Delivery: 7-15 business days - All other Countries

We Use Fedex and USPS depending on where you live or what kind of address you have.

Is Your Site Secure? 

This site is completely safe and secure with the latest SSL secure encryption technology.

How Can I Track My Order?

You will receive an automated email for USPS or Fedex containing your tracking number once your order has shipped.

What is your return policy?

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at [thelovepicker@gmail.com] with details of the product and the defect. You can send the item you consider defective to:

Love Picker

PO Box 800203

Houston, Texas 77280

United States

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect.

Where is your store located?

Love Picker

PO Box 800203

Houston, Texas 77280

United States

Need More Help?

Email Us! 'thelovepicker@gmail.com'